Service guide
Thank you for choosing Camerich by Gregoir furniture. We are dedicated to improving the quality of life of our customers no matter where they live. To help us ensure complete satisfaction, please review this guide before enjoying your new furniture.
Vacuum-clean fabric upholstered products every two weeks to minimize the presence of dust. Use a soft, gentle brush head to avoid surface scratches. Use only fabric cleansers to remove stains, but test the cleanser on back or underside areas of the product first. If more thorough washing is necessary, a professional dry cleaner is recommended.
Minimize the presence of dust by gently wiping the surface with a soft cloth. To remove stains, use a clean, soft damp cloth or leather cleanser.
Maintain shape and elasticity of cushion inserts by patting regularly. During rainy or moist seasons, or in humid environments, use a dehumidifier in the space.
| Issue | Description | Solution |
|---|---|---|
| Color variation | Fabric: different fiber compositions in fabrics have different degrees of dye absorption and different drying rates, which naturally result in slight color variations.
Leather: leather is a natural product and the unique characteristics of each hide can affect color. Production factors like dyes, chemical treatments, drums and water quality can also influence color. Color variations in the same batch and in different batches are considered normal in the textile and leather industries. |
Fabrics and leathers may vary in tone from one batch to another. Fabric and leather samples are for reference only. |
| Fabric imperfections | According to the GB/T 19817-2005 Textiles: Fabrics for furnishings, it is normal for fabrics to have imperfections to a certain degree. | |
| Irregular surface appearance of pile fabric | Irregular surface appearance in any pile fabric such as chenille or velvet is normal and should not be considered faulty or defective. Pile distortion may occur when the fabric is flattened or crushed, altering and amplifying the angle of light reflection and resulting in a more dramatic contrast between light and dark on the fabric surface. | If creases occur, steam iron the fabric using a white cloth, then brush the fibers in one direction. |
| Natural markings on leather | Scars, bug bites, wrinkles, veins, spots and luster changes are normal and create natural markings on leather. They can be even more obvious on untreated or slightly treated leather. | |
| Collapsed feather down-filled cushions | Camerich uses goose feathers with 10% down content for most seat and back cushions. Feather down may shift in a cushion in the course of normal use, which may lead to deformation or partial collapse of the seat and back inserts. | To properly maintain the cushions and extend the life of your furniture, periodically remove the cushion core, pat it to move the feather down back to its original position, then place it in a dry, ventilated place until softness is restored. |
| Odor | Fabric: fabric odor includes the residual odor from the processing, odors in the atmosphere absorbed by the fabric, and odor caused by transportation and storage.
Leather: leather odor includes the odor of leather itself, the residual odor from processing and the odor caused by transportation and storage. Feather down: down odor originates from animal protein. The odors of the fabrics, leathers and down used in Camerich’s products meet the requirements of relevant standards. |
Adequate ventilation helps to accelerate the release of natural odors, and effectively removes residual odors.
Down: maintain environmental relative humidity below 60% through dehumidification and proper ventilation. Expose the cushions to direct sunlight from time to time. |
Wipe furniture with a soft damp cloth in the direction of grain. In the event of a stain, use a professional cleaning agent.
Rattan strip crevices are prone to mold during moist seasons. To remove mold, apply light salt brine onto a soft cloth and clean strips on a regular basis.
Wipe with a soft damp cloth for daily maintenance. To remove stains, use natural cleansers and gently scrub the stains.
Wipe with a soft cloth to remove dust and stains. Keep products away from oily, acidic and alkaline liquids. Condensation on metal surfaces should be removed with a dry cloth to prevent rust. In the event of rust, consult a professional for assistance.
| Issue | Description | Solution |
|---|---|---|
| Color variation in natural veneer | As it grows, natural wood is subjected to varying environmental conditions, including sunshine, soil, nutrition and water conditions, all of which affect the wood. A tree’s age also affects the appearance and texture of the wood it produces. In addition to natural processes, finishing work, like sanding, ironing, coating and other processes, can cause normal color variations in wood. | |
| Marble patterns, color differences and natural defects | Natural marble has different patterns and colors which are influenced by mining locations and mineral vein directions. It is normal for natural marble to have natural defects, such as shading, water lines, crystal deposits, superficial holes and pits, etc. | |
| Ceramic patterns and color differences | Ceramic imitates the natural marble texture so it is normal for patterns and colors to vary by batch. | |
| Odor | While natural wood has its own odor, the use of coating and adhesives during production, as well as the packaging and transportation processes, can also contribute residual odors.
The odor of the wood, paint and adhesive used in Camerich’s products meet the requirements of relevant standards. |
For new wooden furniture, it is recommended to leave cabinet doors and drawers open, keep windows open, and place green plants or activated carbon nearby to reduce odors. |
| Drawer does not operate smoothly | Usually due to incorrect installation. | Adjust the mounting holes of the left and right rails on the side panels so that they are parallel to each other. |
| Cabinet door does not close properly | Usually due to incorrect installation or uneven surface. | Ensure that the product is placed on a flat surface and adjust the tightness and position of the screws. |
| Assembled product wobbles | Usually due to incorrect installation or uneven surface. | Check to ensure the connectors and tenons are installed correctly and firmly, and adjust leg pads to level the furniture. |
| Upholstered furniture products or parts | Limited warranty coverage | Limited warranty duration |
|---|---|---|
| Wood or Metal Frame Including Springs and Webbed Seating System. The metal spring systems are generally sinuous wire seat springs. The Webbed Seating System is the cross-woven elastic webbing used to support the seating area. | Frame structure damage | 10 years |
| Cushion Cores Including Seat Cushions, Back Cushions, Throw Cushions and Polyurethane Foam Used on Wood or Metal Frames. | Severe deformation or collapse | 2 years |
| Leather and Fabric Covers | Severe fabric pilling and fading; Leather cracking | 2 years |
| Upholstered Products Metal Components and Hardware, including metal legs, sofa connectors and other metal components not specifically included in the above Limited Warranties. | Not operating smoothly; Metal rusting | 2 years |
| Wood Frame, including wood tops, legs and boards used in drawers and cabinets, and other wood components not specifically included in the above Limited Warranties. | Frame structure damage | 10 years |
| Panel-type Products Metal Components and Hardware, including metal legs, handles, motion mechanisms and other metal components not specifically included in the above Limited Warranties. | Not operating smoothly; Metal rusting | 2 years |
| Marble Tops | Broken; Resin coating yellowing | 2 years |
| Ceramic Tops | Broken | 2 years |
| Mirror Components | Mirror Distortion | 2 years |
| Glass | Broken | 2 years |
P.S. Any replaced parts will be covered by the Limited Warranties for the renewal of the original warranty period.
The following limitations and exceptions apply to the Limited Warranties:
Download the Service Guide as a PDF, available in English, Dutch and French.
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